"I like the convenience of being able to work on the Mini MBA when I have time versus having to make time within my busy work schedule. The courses are concise and to the point. I don't have to wade through a lot of extraneous material to find the essential pieces of practical and proven information that will make me more effective in my management position."
Timothy Ebbers, Senior Operations Manager, IBM

Money-Back Quality Guarantee

If you don't find that the program helps you become more effective at your job, you can receive a refund (within 30 days of beginning your first course) for all remaining unaccessed courses.

More Proof that The Satell Center's Online Education
is superior to
Classroom Training

In August 2009, The New York Times cited a report on 99 studies of online education versus the traditional classroom experience that came to this intriguing conclusion:

"On average, students in online learning conditions performed better than those receiving face-to-face instruction."
- U.S. Department of Education

Why America's Top Organizations Rely on
The Satell Center

The Satell Center has been the
provider of choice for America's most successful organizations and their executives including Google, Apple, Coca-Cola, GE and over 90% of the Fortune 500 companies because they have found our real-world focused training for professionals produces results in a shorter time with less cost.

See a more detailed list here

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Managing Difficult Employees (FM0043)

part of

The Human Resources advanced Executive Online Mini-MBA^® Program for Experienced Executives

Difficult employees come in all shapes and sizes. You've worked with them. There is the employee who plagues you with chronic personal problems and the manager who constantly expects you to wave your magic wand and make all his "people" problems disappear. And the worker who suddenly starts coming in late, making mistakes, and missing deadlines. In short, this course gives you concrete solutions to one one of the biggest time wasters – the twenty percent of your employees who take up 80 percent of your time.

Valuable Takeaways You Can Apply Immediately...

You will:

Learn how to set boundaries so the employee's problem doesn't become yours
Discover ways to reframe the issue in relation to behavior instead of attitude
Employee methods to improve performance improvement
Know the steps that actively shift responsibility to the employee in a constructive manner
Deal with some of the toughest communications issues, such as triangulation, disloyalty and gossip

You will receive a frameable Advanced Executive Mini-MBA Certificate in Human Resources when you successfully complete the program.