"I like the convenience of being able to work on the Mini MBA when I have time versus having to make time within my busy work schedule. The courses are concise and to the point. I don't have to wade through a lot of extraneous material to find the essential pieces of practical and proven information that will make me more effective in my management position."
Timothy Ebbers, Senior Operations Manager, IBM

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If you don't find that the program helps you become more effective at your job, you can receive a refund (within 30 days of beginning your first course) for all remaining unaccessed courses.

More Proof that The Satell Center's Online Education
is superior to
Classroom Training

In August 2009, The New York Times cited a report on 99 studies of online education versus the traditional classroom experience that came to this intriguing conclusion:

"On average, students in online learning conditions performed better than those receiving face-to-face instruction."
- U.S. Department of Education

Why America's Top Organizations Rely on
The Satell Center

The Satell Center has been the
provider of choice for America's most successful organizations and their executives including Google, Apple, Coca-Cola, GE and over 90% of the Fortune 500 companies because they have found our real-world focused training for professionals produces results in a shorter time with less cost.

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Conflict Resolution and Negotiation Strategies (FM0008)

part of

The Core Business Principles advanced Executive Online Mini-MBA^® for Experienced Executives

As a leader, you need a broad but dedicated range of negotiation skills to meet the challenges you face. An understanding of the human science involved in negotiation and conflict resolution will enable you to identify divergent interests, analyze common ones, and create win-win solutions.

In the 1990s a national study showed managers spent more than 40% of their time resolving conflicts. Yet conflicts can be defused, avoiding time, energy and profit drain. You'll learn the critical keys to true conflict management and resolution.

Valuable Takeaways You Can Apply Immediately...

You will:

Understand the nature and impact of conflict in the business setting
Recognize the definition of perceived threat and the filters individuals apply
Learn to identify and anticipate situational, seasonal, positional and dysfunctional conflicts
Identify the five most common conflict styles
Absorb the critical strategies for creating safe negotiating space
Gain the tools for flexible and effective listening
Understand the vital differences between mediation, negotiation and arbitration
Explore the defense mechanisms that impede negotiation, and learn how to deal with each
Review behavioral criteria
Learn the best strategies to create a win-win
Teach appreciation for the three takeaways that arise from conflict

You will receive a frameable Executive Mini-MBA Certificate in Advanced Business Practices when you successfully complete the program.